FAQs2021-07-02T15:19:09+00:00
How do I open a 9PSB account?2021-06-29T12:16:34+00:00

Simply dial *990#, register using just your name, gender, and state.

Or download the 9PSB android app via Google Play Store or the iOS version via Apple App Store to begin.

How do I upgrade my account?2021-06-29T12:13:40+00:00

Log into your 9PSB App, on the icon “Unlock more limits and savings”, Tap “Upgrade Now” on the dashboard, provide your BVN, your date of birth, passport photo and a means of identification e.g., international passport, driver’s license, national ID, etc. to instantly upgrade your account.

This increases your daily transaction/balance limit up to ₦500, 000 or more and you get to enjoy upfront interest on your saving.

Can I use any phone number on any network to open a 9PSB account?2021-06-29T12:09:42+00:00

Yes, you can use any phone number on any network.

I feel my security PIN has been compromised, how do I change it?2021-06-29T12:07:35+00:00

You can change your PIN yourself using the steps below.

Change PIN via APP.

  1. Launch your 9PSB mobile App.
  2. Login using your password or biometrics.
  3. On the App footer, click “My account”.
  4. From the option prompt, select “Change PIN”.
  5. Next input “Current PIN”; then “New PIN”.
  6. Click “Confirm PIN”; finally tap “Change PIN”.
  7. You will get a pop-up “Your pin has been changed successfully” as well as a confirmation SMS.

Change PIN via USSD.

  1. Dial *990#.
  2. From the menu options select 8 “My account”.
  3. Next select 1 “Change PIN”.
  4. When prompted, enter “Old PIN”, then “New PIN” (4-digits ONLY).
  5. Once you re- “Confirm New PIN”, You will get a pop-up with the notification “Success. PIN change is successful, remember to keep PIN safe”.
I tried to Login to my 9PSB App, but I’ve forgotten my password and I didn’t use a fingerprint authentication, what do I do?2021-06-29T12:01:53+00:00
  1. Launch your 9PSB mobile App, on the sign-in page click “I forgot my password”.
  2. Immediately, you will get a prompt to input your phone number, do so and click “Next” to continue.
  3. A One Time Password will be sent to your registered phone number, input accordingly.
  4. Next enter “New Password”; then “Confirm password” and click “Next”.
  5. A confirmation SMS will be sent to the registered phone number.
Can I change my App password at will?2021-06-29T11:59:27+00:00

Yes, you can. Simply follow the steps below to change your password via the 9PSB mobile App.

  1. Launch your 9PSB mobile App.
  2. Login using your password or biometrics.
  3. On the App footer, click “My account”.
  4. From the option prompt, select “Change Password”.
  5. Next enter “Current Password”; then “New Password”.
  6. Click “Confirm Password”; finally tap “Update”.
  7. You will get a pop-up “Your password changed successfully” as well as a confirmation SMS.
I tried to reset my PIN on the mobile App, but I cannot remember my security question, what do I do?2021-06-29T11:56:06+00:00

Immediately send a mail to hello@9psb.com.ng to assist with a PIN Reset.

If I forget my PIN or my PIN got blocked, how do I reset it?2021-06-29T11:45:55+00:00

Unblock PIN via Mobile app

  1. Login to the 9PSB mobile App.
  2. Tap on the “Menu” button.
  3. Click on “Account Settings”.
  4. Tap “Forgot PIN”.
  5. Your pre-chosen security question will populate, type in the answer to the security question and tap on “Validate”.

NB: A One Time Password (OTP) will be sent to the registered number upon successful validation.

6. Type the One Time Password in the space provided (Security code). Also enter the Desired “New PIN” (4-digits ONLY) in the space provided, then “Confirm PIN”.

7. Click “CHANGE PIN”. A Success page will appear with the response “PIN has been changed successfully”. Also, a confirmation SMS will be sent to the registered number.

Unblock PIN via USSD

Send a mail to hello@9psb.com.ng for further assistance.

I opened my account by dialling *990#, and now I want to use the app, can I?2021-06-28T11:03:32+00:00

Yes, you can. Simply download the 9PSB mobile app for android via Google Play store or the iOS version via Apple App store, you would get a prompt to enter your phone number, please enter the correct phone number and continue by clicking “I forgot my password”.

Doing this automatically populates your existing account details from the USSD registration, next update your details, then set your password and you are good to go.

Kindly note that your existing PIN would work just fine.

Where can I find a 9PSB agent?2021-06-28T10:53:28+00:00

On the 9PSB mobile App click “Locate agent” on the menu or “agent locator” on the App footer. Next select state and Local Government Area, it will populate the agent nearest to your location.

On the web app, click https://9psb.com.ng/agent-network/ to “Find an Agent”.

Can I pay for DSTV and electricity bill with 9PSB app?2021-06-28T10:28:29+00:00

Yes, you can. Simply log into your 9PSB mobile App, scroll through the menu, and select “Pay Utility Bills”. Select the particular bill payment option be it cable or electricity. Follow the prompt, and finally enter your transaction PIN to complete the transaction.

If you do not have the App, you can also visit an agent to pay your utility bills.

You can also dial *990# and choose option 7 “Pay bills” to proceed.

How do I increase my transaction limits?2021-06-28T10:23:37+00:00

Log into your 9PSB App, on the icon “Unlock more limits and savings”, tap “Upgrade Now” on the dashboard, provide your BVN, your date of birth, passport photo and a means of identification e.g., international passport, driver’s license, national ID, etc. to instantly upgrade your account.

This increases your daily transaction/balance limit up to ₦500, 000 or more and you get to enjoy upfront interest on your saving.

Is my phone number the same as my account number?2021-06-28T09:53:23+00:00

Yes, your phone number is also your account number on 9PBS and it follows a NUBAN standard.

Can I get a statement of my transactions if using USSD?2021-06-28T09:51:31+00:00

Yes, you can. Dial *990# and from the menu select option 8 “My account”, next select option 3 “Mini statement”, proceed to input transaction PIN for security reasons to complete the process.

I forgot my PIN and so I changed it on the app, but I cannot use it on the USSD as it keeps saying wrong PIN?2021-06-28T09:48:05+00:00

This can only happen if you registered on the USSD with a different phone number from the one you registered with on the App.

This means you have to reset your PIN on the USSD, to do this contact our customer care via mail hello@9psb.com.ng or any of our care channels.

How can I check my account balance?2021-06-28T09:36:48+00:00

Once you log into your 9PSB App your wallet balance is visibly displayed on the dashboard, but if you registered via the USSD channel, simply dial *990# and choose option 3 “Check balance” from the menu, input your transaction PIN to complete the process.

How do I enable target savings on the App?2021-06-28T09:31:07+00:00

Log in to your 9PSB App, on the menu page, simply select “My Savings”, click “Upgrade Now”. This upgrades your account and unlocks the 9rasave account which allows you save funds and earn interest.

As someone who does not have the 9PSB App yet, can I transfer money to a 9PSB agent from my bank’s mobile App and withdraw cash from the same agent?2021-06-28T09:29:39+00:00

Yes, you can. Simply initiate a transfer from your mobile APP as with other banks, search for 9 payment service bank on the “transfer to other bank” option. Ask for the agents account number and input accordingly. Complete the transaction and collect your cash, it is that seamless.

I need to send money to someone urgently in another state, how do I generate a withdrawal code the person can redeem at an agent location?2021-06-28T09:39:05+00:00

Simply download the 9PSB android app via Google Play Store or the iOS version via Apple App Store to begin. Next log into your App, select “Cash withdrawal”, choose the option “from agent”, select the particular “account source”, input amount you want to send, type in your security PIN, finally click “Get withdrawal code”.

You will receive a withdrawal code via SMS on your phone that you can send to the receiver, please note that the code is valid for 48 hours, if the receiver does not redeem the funds within the 48 hours, the money gets reversed back to your account.

Please note that a ₦50 charge applies.

 

You can also dial *990#, on the menu prompt, select 2 “Cash Withdrawal”, next select 2 again “Agent Location”, input withdrawal amount, then enter transaction PIN to complete the process.

You will get a pop-up containing a deposit code, as well as receive the same deposit code via SMS on your phone that you can send to the receiver.

Please note that the code is valid for 48 hours, if the receiver does not redeem the funds within the 48 hours, the money gets reversed back to your account.

Please note that a ₦50 charge applies.

I generated a deposit code yesterday at about 10am, I went to an agent at about past 2pm two days later to deposit funds using the code I received, but it returned the error message “deposit code does not exist”, why?2021-06-28T09:23:02+00:00

The code generated is valid for 48 hours ONLY. You will need to generate another code to commence with your deposit at the agent location.

Someone sent me a withdrawal code, how do I redeem it?2021-06-28T09:20:57+00:00

Locate an agent nearest to you and present the passcode, the agent will input the passcode which will in turn populate the sender’s details. A One Time Password will be sent to the sender’s phone number via SMS to confirm the transaction.

He/she will have to send the One Time Password to you, which you will present to the Agent who will use the One Time Password to complete the transaction. Once this is done, your cash will be handed over to you.

To locate an agent on the 9PSB mobile App, click “locate agent” on the menu or “agent locator” on the App footer. Next select state and Local Government Area, it will populate the agent nearest to your location.

On the web app, click https://9psb.com.ng/agent-network/ to “Find an Agent”.

Is my security PIN the same as my transaction PIN?2021-07-05T10:17:44+00:00

Yes, it is.

Can I really transfer money to any phone number on any network using the 9PSB App?2021-06-28T09:11:56+00:00

Yes, you can, but if the recipient is not a 9PSB customer, he/she simply needs to open an account with Us to access the funds.

What happens if the recipient I transferred the money to does not activate the 9PSB account, what happens to the money?2021-06-28T09:06:18+00:00

 You get a reversal of the fund you transferred to the number/person after 24 hours if the recipient does not activate the 9PSB account.

What is the maximum number of times I can transfer to an unregistered number in a day?2021-06-28T09:04:19+00:00

Maximum of 6 times per day.

How much do I get charged as transfer fee when I transfer to an unregistered number, and what happens to the transfer charges if the recipient does not activate the account to access the fund?2021-06-28T09:42:27+00:00

You get charged ₦50 naira as transfer fee, and if the recipient does not activate the account to access the funds within the stipulated 24 hours, you get a ₦50 reversal in addition to the original amount transferred.

What are your care channels in the instance that I need to reach out for assistance?2021-06-28T09:44:21+00:00
  • Customer care number: 08099080005
  • WhatsApp: 08099080005
  • Email: hello@9psb.com.ng
  • Live Chat via 9PSB mobile app.
  • Live Chat via 9PSB website.
  • Social media handles:

Instagram page: @9psb_ng

Facebook page: 9PSB

Twitter: @9PSB_ng

LinkedIn: 9PSB

You Tube: 9 Payment Service Bank

Do I get any kind of bonus when I buy airtime or data using the customer App?2021-06-28T08:44:04+00:00

Yes, you get a 2% cash back when you buy data or airtime using the 9PSB customer App.

How do I become a 9PSB agent?2021-06-25T14:10:45+00:00

For guidance, kindly send a mail to hello@9psb.com.ng.

How long will the POS last on battery?2021-06-25T14:09:31+00:00

The POS device is built to last all day on a single full charge. However, for very peak period where transaction volumes are high, the device battery will last for at least 8 hours.

If there is no data network in the area where I am using the POS, how can I then perform agent banking transactions?2021-06-25T14:07:45+00:00

9PSB agent banking has 2 backup options:

  1. Agent USSD Channel which can be accessed by dialing *990*1#.
  2. 9PSB Agent mobile app available on the Apple App store or Google Play store for smartphones.

If there is no data network, you can use the USSD Channel on the phone number registered to the agent account, no other number will work. Also, when you use the USSD or Mobile app, printing functionality and card type services/transactions will not be available as they are only possible on POS terminals.

 

 

 

 

What is a Terminal ID?2021-06-25T14:05:41+00:00

The terminal ID is for identifying transactions on the POS, it can be used to identify a successful or failed transaction, and provide support when necessary, including issues around disputes.

My POS is not printing?2021-06-25T14:04:06+00:00

Please check if the paper is properly placed in the printer compartment. Open it and ensure the paper slides against the printer edge and try to print again.

How do I get support if the POS Terminal gets faulty and will not come on or work?2021-06-25T14:02:36+00:00

Call 08099080005 or Email hello@9psb.com.ng or call your 9PSB Service Location Partner (SLP) for support.

How do I set up my account as an agent on the POS Terminal?2021-06-25T14:00:52+00:00

Once you have been approved as an agent on 9PSB agent, a username and default password and PIN will be sent to you. As soon as you get it, tap on “sign up”, fill the form that pops up, and change your password and PIN, then log in.

 

Will the POS Terminal accept any bank card?2021-06-25T13:55:49+00:00

Yes, the POS Terminal will accept any Nigerian Bank card. However, it is possible some transactions may not go through if there is a downtime with the bank that issued the card.

How do I charge the POS Terminal?2021-06-25T13:54:24+00:00

There is a charging adaptor included in the POS Terminal pack, use it to charge the POS Terminal whenever the battery is low.

How do I generally care for the POS Terminal?2021-06-25T13:52:15+00:00

i. Ensure the POS is placed in a cool place with flat surface when in use.

ii. Never leave the charger plugged in when battery is full, disconnect and use until battery is low, then recharge.

iii. Do not throw the POS Terminal.

iv. Never let the POS Terminal drop on the floor, this can cause severe damage.

v. Do not throw your POS into water.

vi. Do not try to loosen a screw or fix the POS yourself in the event of any damage or error, please always contact your 9PSB Service Location Partner (SLP) for support in the event that such occurs.

 

How do I change my Password?2021-06-25T13:49:27+00:00

You can change your Password yourself using the steps below.

i. Login to your 9PSB Agent App.

ii. Select “More options” icon on the top left corner.

iii. Next click on “My Profile”.

iv. Select “Change Password” from the options.

v. When prompted, enter “Current Password”, next type in your desired “New Password”.

vi. Next, tap “Retype Password” and then “Update”, you will get a pop-up with the notification “Your Password has been changed successfully”.

How do I change my PIN?2021-06-25T13:44:25+00:00

You can change your PIN yourself using the steps below

i. Login to your 9PSB Agent App.

ii. Select “More options” icon on the top left corner.

iii. Next click on “My Profile”.

iv. Select “Change PIN” from the options.

v. When prompted, provide “Current PIN”, then “New PIN” (4-digits ONLY).

vi. Next, tap “Retype New PIN”, then click “Change PIN”.

You will get a pop-up with the notification “Your PIN has been changed successfully” as well as an SMS.

I forgot my PIN, what do I do?2021-06-25T12:52:10+00:00

i. Login to your 9PSB Agent App.

ii. Select “More options” icon on the top left corner.

iii. Next click on “My Profile”.

iv. Tap “Forgot PIN” from the options.

v. When prompted, provide the answer to your security question, then click “Validate”. Once the answer has been  validated, a One Time Password will be sent to your phone number via SMS.

vi. Input the One Time Password in the space provided, next type in the desired “NEW PIN” (4-digits ONLY), “Confirm PIN”, then tap “Change PIN” to complete the process.

You will get a pop-up with the notification “Your PIN has been changed successfully” as well as an SMS.

I tried to reset my PIN, but I cannot remember my security question, what do I do?2021-06-25T07:48:29+00:00

Immediately reach out to your 9PSB Service Location Partner (SLP) to assist with a PIN Reset.

 

My PIN got blocked, what do I do?2021-06-24T10:57:09+00:00

Kindly follow the steps below to unblock your PIN on the 9PSB Agent App.

  1. Login to the 9PSB Agent App.
  2. Tap on the “Menu” button.
  3. Click on “My profile”.
  4. Tap “Forgot PIN”.
  5. Type in the answer to security question and tap on Validate.

NB: A One Time Password will be sent to the registered number upon successful validation.

  1. Type in the One Time Password received via SMS in the space provided.
  2. Also enter the desired NEW PIN (4-digits ONLY) in the space provided, re-enter for confirmation and click on “CHANGE PIN”.

A Success page will appear with the response “PIN has been changed successfully”.

Also, a confirmation SMS will be sent to the registered number.

 

 

What are your digital user access channels?2021-06-24T10:32:42+00:00
  1. Agent USSD – *990*1#
  2. Customer USSD – *990#
  3. Mobile App – download the 9PSB android app via Google Play Store or the iOS version via Apple App Store
  4. POS Terminals – available on the App market.
  5. Internet banking via our web portal: https://online.9psb.com.ng.
What is the Minimum operating balance on the POS, and as an agent how does that affect me?2021-06-24T10:26:16+00:00

The minimum operating balance simply means the balance you have in your wallet that you cannot transact with. It has no negative effect; it simply means you cannot carry out any transaction on your POS if you have less than ₦1,000.

What is the minimum card transaction that can be done on the POS?2021-06-24T10:22:23+00:00

₦100.

 

What is the maximum card transaction that can be done on the POS?2021-06-24T10:20:39+00:00

₦100,000.

As an agent, what is the maximum transfer I can do at once on the POS terminal?2021-06-24T10:13:43+00:00

₦500,000.

As an agent, what is the cumulative maximum transfer that I can do on a per day basis?2021-06-24T10:12:23+00:00

₦1,000,000 cumulatively.

In the event that my POS terminal is stolen or misplaced, what do I do?2021-06-24T10:10:26+00:00

Immediately file a Police report, as well as report the incidence to your 9PSB Service Location Partner.

 

 

 

As an aspiring agent, I would like to know what your commission or sharing formula is like?2021-06-24T10:08:29+00:00

Please send a mail to hello@9psb.com.ng.

If I have an issue with my POS terminal, who do I reach out to?2021-06-24T10:06:05+00:00

Please send a mail to hello@9psb.com.ng.

Can I buy data or airtime by dialling *990#?2021-06-28T08:42:20+00:00

Yes, you can. Simply dial *990#, and from the option menu choose 5 for “Buy airtime” or option 6 to “Buy data”, follow the prompt to complete transaction using your 4-digit security PIN.

 

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