Run Your Business with Confidence Every Day
Now equipped with new features designed to give your business greater flexibility, control, and a more seamless banking experience.
Who needs Bank9ja Corporate
- Businesses with corporate accounts
- Fintech partners
- Merchants and institutions
- Finance or operations teams of companies
Frequently Asked Questions
We're here to assist you and provide quick answers to your questions on Bank9ja Corporate.
What is Bank9ja Corporate?
Bank9ja Corporate is the corporate internet banking platform that allows businesses to manage their accounts, make payments, and monitor transactions digitally. It is designed for companies and partners rather than individual users.
Who can use Bank9ja Corporate?
Bank9ja Corporate is used by:
- Businesses with corporate accounts
- Fintech partners
- Merchants and institutions
- Finance or operations teams of companies
What services can be performed on Bank9ja Corporate?
Partners can perform several banking activities such as:
- Viewing account balances
- Initiating fund transfers
- Approving or authorizing transactions
- Do download transaction history
- Manage users and permissions within the organization
Who is the Corporate Admin?
The Corporate Admin is the primary user assigned administrative rights for a company’s corporate banking profile. The admin is responsible for managing the organization’s setup on the platform, including:
- Creating additional users
- Assigning roles and privileges
- Configuring approval workflows
- Managing system and transaction limits
For existing Corporates using the old Application - Administrative rights are initially assigned by the bank’s operations team.
For New Corporates – The admin onboards the platform and it's authorized by the Company Directors to become the Admin of the Corporate Organisation.
What roles can be assigned to users?
On Bank9ja Corporate, the Corporate Admin can assign three main roles: Initiator, Reviewer, and Approver. Each role can be assigned to more than one user depending on the organization’s structure.
Initiator – Creates and submits transactions on the platform.
Reviewer – Checks and verifies transaction details before they move to final approval.
Approver – Provides the final authorization for transactions to be processed.
Can the Admin add existing bank accounts to the platform?
Yes. Once the Corporate Admin has been assigned, they can link the organization’s existing bank accounts to the platform.
This allows businesses to:
- View balances and transaction history
- Initiate payments and transfers
- Manage multiple accounts from one centralized dashboard
What should I do if I cannot log in?
If you cannot access your account:
- Confirm your username and password are correct
- Ensure your OTP device or email is accessible
- Clear browser cache or try another browser
- Contact the Fintech support team or your relationship manager
What is the approval workflow feature?
The approval workflow allows businesses to define how transactions are approved before they are processed.
For example:
One user may initiate a transaction while another user approves it.
Larger transactions may require multiple approvals.
This structure helps organizations maintain strong internal financial controls.
Can businesses manage their transaction limits on the platform?
Yes. The platform allows corporate Yes. The platform allows corporate users to manage their transaction limits directly without needing manual intervention from the bank.
Organizations can adjust limits based on their operational needs, providing greater flexibility and faster control over their banking activities.
What types of limits can be managed on Bank9ja Corporate?
Corporate administrators can configure limits such as:
Daily transaction limits
Per-transaction limits
Role-based limits for specific users
This ensures that businesses maintain control over how funds are accessed and transferred.
How are transactions authorized?
Transactions initiated by a maker typically require approval from an authorized user (checker/approver) before they are processed.
Is Bank9ja Corporate secure?
Yes. The platform uses security features such as OTP authentication and controlled user access to protect business transactions.
How do partners obtain Bank9ja Corporate login credentials?
Login credentials are typically created after the corporate account onboarding is completed. The authorized users submitted during onboarding will receive their username and temporary password via email from the bank.
What should a partner do if they forget their password?
Partners should use the “Forgot Password” option on the login page or contact their Relationship Manager or support team to have the password reset.
How can partners add or remove users on the platform?
User management is typically handled by the corporate administrator. If the organization needs to add or remove users, The Administrator can add and remove a user, and all Directors of the organization will be notified for transparency
Can partners download transaction reports from Bank9ja Corporate?
Yes. Partners can view and download account statements or transaction history from the portal for reconciliation and record-keeping.