Lagos, October 10, 2024 — 9 Payment Service Bank (9PSB), Nigeria’s premier digital payment service bank dedicated to advancing financial inclusion, proudly celebrated its commitment to exceptional customer service by recognizing its top-performing Service Location Partners during the 2024 Customer Service Week, themed “Above and Beyond.”

This week-long celebration, which took place from October 7th to 11th, united organizations worldwide in acknowledging the vital support of customers and partners.

At a closing ceremony held at the bank’s headquarters in Lagos, Chief Executive Officer and Managing Director, Branka Mracajac, underscored the importance of this year’s theme, reflecting 9PSB’s mission to deliver outstanding banking services.

“We are delighted to join organizations around the globe in expressing our heartfelt appreciation to our customers and Service Location Partners for their steadfast support and loyalty,” Mracajac stated. “Our commitment to going ‘above and beyond’ is reflected in our innovative, tailored banking solutions. Our customer experience team is passionate about ensuring every interaction is positive and fulfilling.”

Mracajac further remarked, “Today, we celebrate not only our customers but also our exceptional partners whose performance has greatly contributed to our success. Your contributions are invaluable, and we remain dedicated to delivering quality and exceptional service as we collectively strive to close the financial inclusion gap through our mission to Bank9ja.”