9 Payment Service Bank

Frequently Asked Questions

We're here to assist you and provide quick answers to your questions. What can we help you find today?

Who is a Service Location Partner (SLP)?

A Service Location Partner (SLP) is a registered business, which is authorized by 9 Payment Service Bank (9PSB) to onboard, train, support and manage Agents on behalf of the Bank.

How do I increase my transaction limits?

Log into your 9PSB App, on the icon “Unlock more limits and savings”, Tap “Upgrade Now” on the dashboard, provide your BVN, your date of birth, passport photo and a means of identification e.g., international passport, driver’s license, national ID, etc. to instantly upgrade your account. This increases your daily transaction/balance limit up to ₦500, 000 or more and you get to enjoy upfront interest on your saving.

I opened my account by dialling *990*0#, and now I want to use the app, can I?

Yes, you can. Simply download the 9PSB mobile app for android via Google Play store or the iOS version via Apple App store, you would get a prompt to enter your phone number, please enter the correct phone number and continue by clicking “I forgot my password”. Doing this automatically populates your existing account details from the USSD registration, next update your details, then set your password and you are good to go. Kindly note that your existing PIN would work just fine.

How can I check my account balance?

Once you log into your 9PSB App your wallet balance is visibly displayed on the dashboard, but if you registered via the USSD channel, dial *990*0# and choose option 5 which is “Check balance” from the menu, input your 4-digit security PIN to complete the process. On the other hand, you can simply dial *990*6#.

How do I become a 9PSB agent?

For guidance, kindly send a mail to hello@9psb.com.ng

Is my phone number the same as my account number?

Yes, your phone number is also your account number on 9PBS and it follows a NUBAN standard.

How do I upgrade my account?

Log into your 9PSB App, on the icon “Unlock more limits and savings”, Tap “Upgrade Now” on the dashboard, provide your BVN, your date of birth, passport photo and a means of identification e.g., international passport, driver’s license, national ID, etc. to instantly upgrade your account. This increases your daily transaction/balance limit up to ₦500, 000 or more and you get to enjoy upfront interest on your saving.

Can I get a statement of my transactions if using USSD?

Yes, you can. Simply dial *990*0# and from the menu, select option 6 “Last 5 transactions”. You will be prompted to enter your 4-digit security PIN, once you do that your last 5 transactions will be displayed on your phone screen.

How do I enable target savings on the App?

Log in to your 9PSB App, on the menu page, simply select “My Savings”, click “Upgrade Now”. This upgrades your account and unlocks the 9rasave account which allows you save funds and earn interest.

How do I set up my account as an agent on the POS Terminal?

Once you have been approved as an agent on 9PSB agent, a username and default password and PIN will be sent to you, once you get it, tap on “sign up”, fill the form that pops up, and change your password and PIN, then log in.

How can I become an Agent of 9PSB?

It’s easy! Locate a 9PSB Service Location Partner (SLP) around you, and provide required documentation to be onboarded by the SLP or send an email to partnersupport@9psb.com.ng with your phone number and location.

How do I locate a 9PSB Service Location Partner (SLP)?

To locate the 9PSB Service Location Partner (SLP) near you, kindly click on this link (Marketing to supply link) for the list and location of the approved SLP offices.

What are the requirements to be onboarded as a 9PSB Agent?

There are KYC requirements to become an Agent and these include the following: A valid Bank Verification Number (BVN) Passport Photograph (on plain background) Utility bills (not later than 3 months) as proof of address Valid means of identification (National ID, NIMC Card, Permanent Voter’s Card (PVC), Driver’s License or International Passport) CAC documents (for businesses only)

What are the applicable charges?

Our charges are very competitive and about the lowest in the industry. The details of our charges will be provided by the SLP.

How long do I have to wait to begin transaction?

Once your onboarding is completed, SLP will map a PoS terminal to your profile and you can begin to transact immediately.

As a 9PSB Agent what tools are available to me?

Once you are onboarded as a 9PSB Agent, you will have access to the following tools: 9PSB Agent Mobile App (available on Google Playstore) 9PSB Agent PoS terminal 9PSB Agent portal

How can I fund my Agent wallet?

You can fund your Agent wallet by any of the following means: Direct funds transfer from other banks cashout/withdrawal with any payment card direct funds transfer from any 9PSB account

What are the transactions I can carry out as an Agent of 9PSB?

9PSB Agents can do the following and more: Cash out (cash withdrawal) Cash in/deposit (funds transfers to 9PSB or other banks) Airtime purchase Data purchase Bills payment and lots more

How can I reset my PIN?

Agent can follow the steps below to reset their PIN Visit the URL: https://agentbanking.9psb.com.ng/9psbagentportal/ Select the “Forgot PIN?” option. Input your User ID (please note that your User ID is not the same as your agent ID) An OTP would be sent to the registered phone number. Input the OTP sent. A default PIN will be sent to the registered phone number. (Note: You would be prompted to change your default PIN upon next login)

What are the transaction limits for 9PSB Agents?

The limits are based on Agent category and transaction types. The Table below shows the details:

Who can I contact when I have any issue and require support?

Our trained Service Location Partners (SLPs) are available in all the states across the country and they will attend to your needs or you can contact us directly via partnersupport@9psb,com.ng or call 07002200005

Can I have more than one PoS terminals?

Yes, you can. Some Agents have multiple locations or stores and will like to have more than one PoS terminal to meet their business needs. Discuss with your SLP on the requirements for multiple PoS terminals.

How can I reconcile my daily transactions?

Agents have access to a portal where transactions can be viewed. End of Day (EOD) statement option is also available on the PoS terminal and Agent Mobile App.

How do I resolve dispute on transactions

You can resolve issues by logging complaints on the portal, with our trained support team and on our social media platform.

How do I get branding items from 9PSB for visibility?

Branding and marketing materials would be provided by your SLP immediately your onboarding is completed along with your POS terminal.

How secure are the transactions I perform on 9PSB terminals?

9PSB platforms and transactions are secure end-to-end with the state of art security infrastructure. Nonetheless, Agents should not share or compromise their personal security details like passcode and PIN. 9PSB or its employees or SLP will never request these details from you.

Who can I escalate to if I am not getting the required support from my SLP?

Escalations can be sent directly to Partnersupport@9psb.com.ng for prompt issue resolution.

Who is a Service Location Partner (SLP)?

A Service Location Partner (SLP) is a registered business, which is authorized by 9 Payment Service Bank (9PSB) to onboard, train, support and manage Agents on behalf of the Bank.

How do I increase my transaction limits?

Log into your 9PSB App, on the icon “Unlock more limits and savings”, Tap “Upgrade Now” on the dashboard, provide your BVN, your date of birth, passport photo and a means of identification e.g., international passport, driver’s license, national ID, etc. to instantly upgrade your account. This increases your daily transaction/balance limit up to ₦500, 000 or more and you get to enjoy upfront interest on your saving.

I opened my account by dialling *990*0#, and now I want to use the app, can I?

Yes, you can. Simply download the 9PSB mobile app for android via Google Play store or the iOS version via Apple App store, you would get a prompt to enter your phone number, please enter the correct phone number and continue by clicking “I forgot my password”. Doing this automatically populates your existing account details from the USSD registration, next update your details, then set your password and you are good to go. Kindly note that your existing PIN would work just fine.

How can I check my account balance?

Once you log into your 9PSB App your wallet balance is visibly displayed on the dashboard, but if you registered via the USSD channel, dial *990*0# and choose option 5 which is “Check balance” from the menu, input your 4-digit security PIN to complete the process. On the other hand, you can simply dial *990*6#.

How do I become a 9PSB agent?

For guidance, kindly send a mail to hello@9psb.com.ng

Is my phone number the same as my account number?

Yes, your phone number is also your account number on 9PBS and it follows a NUBAN standard.

How do I upgrade my account?

Log into your 9PSB App, on the icon “Unlock more limits and savings”, Tap “Upgrade Now” on the dashboard, provide your BVN, your date of birth, passport photo and a means of identification e.g., international passport, driver’s license, national ID, etc. to instantly upgrade your account. This increases your daily transaction/balance limit up to ₦500, 000 or more and you get to enjoy upfront interest on your saving.

Can I get a statement of my transactions if using USSD?

Yes, you can. Simply dial *990*0# and from the menu, select option 6 “Last 5 transactions”. You will be prompted to enter your 4-digit security PIN, once you do that your last 5 transactions will be displayed on your phone screen.

How do I enable target savings on the App?

Log in to your 9PSB App, on the menu page, simply select “My Savings”, click “Upgrade Now”. This upgrades your account and unlocks the 9rasave account which allows you save funds and earn interest.

How do I set up my account as an agent on the POS Terminal?

Once you have been approved as an agent on 9PSB agent, a username and default password and PIN will be sent to you, once you get it, tap on “sign up”, fill the form that pops up, and change your password and PIN, then log in.

How can I become an Agent of 9PSB?

It’s easy! Locate a 9PSB Service Location Partner (SLP) around you, and provide required documentation to be onboarded by the SLP or send an email to partnersupport@9psb.com.ng with your phone number and location.

How do I locate a 9PSB Service Location Partner (SLP)?

To locate the 9PSB Service Location Partner (SLP) near you, kindly click on this link (Marketing to supply link) for the list and location of the approved SLP offices.

What are the requirements to be onboarded as a 9PSB Agent?

There are KYC requirements to become an Agent and these include the following: A valid Bank Verification Number (BVN) Passport Photograph (on plain background) Utility bills (not later than 3 months) as proof of address Valid means of identification (National ID, NIMC Card, Permanent Voter’s Card (PVC), Driver’s License or International Passport) CAC documents (for businesses only)

What are the applicable charges?

Our charges are very competitive and about the lowest in the industry. The details of our charges will be provided by the SLP.

How long do I have to wait to begin transaction?

Once your onboarding is completed, SLP will map a PoS terminal to your profile and you can begin to transact immediately.

As a 9PSB Agent what tools are available to me?

Once you are onboarded as a 9PSB Agent, you will have access to the following tools: 9PSB Agent Mobile App (available on Google Playstore) 9PSB Agent PoS terminal 9PSB Agent portal

How can I fund my Agent wallet?

You can fund your Agent wallet by any of the following means: Direct funds transfer from other banks cashout/withdrawal with any payment card direct funds transfer from any 9PSB account

What are the transactions I can carry out as an Agent of 9PSB?

9PSB Agents can do the following and more: Cash out (cash withdrawal) Cash in/deposit (funds transfers to 9PSB or other banks) Airtime purchase Data purchase Bills payment and lots more

How can I reset my PIN?

Agent can follow the steps below to reset their PIN Visit the URL: https://agentbanking.9psb.com.ng/9psbagentportal/ Select the “Forgot PIN?” option. Input your User ID (please note that your User ID is not the same as your agent ID) An OTP would be sent to the registered phone number. Input the OTP sent. A default PIN will be sent to the registered phone number. (Note: You would be prompted to change your default PIN upon next login)

What are the transaction limits for 9PSB Agents?

The limits are based on Agent category and transaction types. The Table below shows the details:

Who can I contact when I have any issue and require support?

Our trained Service Location Partners (SLPs) are available in all the states across the country and they will attend to your needs or you can contact us directly via partnersupport@9psb,com.ng or call 07002200005

Can I have more than one PoS terminals?

Yes, you can. Some Agents have multiple locations or stores and will like to have more than one PoS terminal to meet their business needs. Discuss with your SLP on the requirements for multiple PoS terminals.

How can I reconcile my daily transactions?

Agents have access to a portal where transactions can be viewed. End of Day (EOD) statement option is also available on the PoS terminal and Agent Mobile App.

How do I resolve dispute on transactions

You can resolve issues by logging complaints on the portal, with our trained support team and on our social media platform.

How do I get branding items from 9PSB for visibility?

Branding and marketing materials would be provided by your SLP immediately your onboarding is completed along with your POS terminal.

How secure are the transactions I perform on 9PSB terminals?

9PSB platforms and transactions are secure end-to-end with the state of art security infrastructure. Nonetheless, Agents should not share or compromise their personal security details like passcode and PIN. 9PSB or its employees or SLP will never request these details from you.

Who can I escalate to if I am not getting the required support from my SLP?

Escalations can be sent directly to Partnersupport@9psb.com.ng for prompt issue resolution.

Who is a Service Location Partner (SLP)?

A Service Location Partner (SLP) is a registered business, which is authorized by 9 Payment Service Bank (9PSB) to onboard, train, support and manage Agents on behalf of the Bank.

How do I increase my transaction limits?

Log into your 9PSB App, on the icon “Unlock more limits and savings”, Tap “Upgrade Now” on the dashboard, provide your BVN, your date of birth, passport photo and a means of identification e.g., international passport, driver’s license, national ID, etc. to instantly upgrade your account. This increases your daily transaction/balance limit up to ₦500, 000 or more and you get to enjoy upfront interest on your saving.

I opened my account by dialling *990*0#, and now I want to use the app, can I?

Yes, you can. Simply download the 9PSB mobile app for android via Google Play store or the iOS version via Apple App store, you would get a prompt to enter your phone number, please enter the correct phone number and continue by clicking “I forgot my password”. Doing this automatically populates your existing account details from the USSD registration, next update your details, then set your password and you are good to go. Kindly note that your existing PIN would work just fine.

How can I check my account balance?

Once you log into your 9PSB App your wallet balance is visibly displayed on the dashboard, but if you registered via the USSD channel, dial *990*0# and choose option 5 which is “Check balance” from the menu, input your 4-digit security PIN to complete the process. On the other hand, you can simply dial *990*6#.

How do I become a 9PSB agent?

For guidance, kindly send a mail to hello@9psb.com.ng

Is my phone number the same as my account number?

Yes, your phone number is also your account number on 9PBS and it follows a NUBAN standard.

How do I upgrade my account?

Log into your 9PSB App, on the icon “Unlock more limits and savings”, Tap “Upgrade Now” on the dashboard, provide your BVN, your date of birth, passport photo and a means of identification e.g., international passport, driver’s license, national ID, etc. to instantly upgrade your account. This increases your daily transaction/balance limit up to ₦500, 000 or more and you get to enjoy upfront interest on your saving.

Can I get a statement of my transactions if using USSD?

Yes, you can. Simply dial *990*0# and from the menu, select option 6 “Last 5 transactions”. You will be prompted to enter your 4-digit security PIN, once you do that your last 5 transactions will be displayed on your phone screen.

How do I enable target savings on the App?

Log in to your 9PSB App, on the menu page, simply select “My Savings”, click “Upgrade Now”. This upgrades your account and unlocks the 9rasave account which allows you save funds and earn interest.

How do I set up my account as an agent on the POS Terminal?

Once you have been approved as an agent on 9PSB agent, a username and default password and PIN will be sent to you, once you get it, tap on “sign up”, fill the form that pops up, and change your password and PIN, then log in.

How can I become an Agent of 9PSB?

It’s easy! Locate a 9PSB Service Location Partner (SLP) around you, and provide required documentation to be onboarded by the SLP or send an email to partnersupport@9psb.com.ng with your phone number and location.

How do I locate a 9PSB Service Location Partner (SLP)?

To locate the 9PSB Service Location Partner (SLP) near you, kindly click on this link (Marketing to supply link) for the list and location of the approved SLP offices.

What are the requirements to be onboarded as a 9PSB Agent?

There are KYC requirements to become an Agent and these include the following: A valid Bank Verification Number (BVN) Passport Photograph (on plain background) Utility bills (not later than 3 months) as proof of address Valid means of identification (National ID, NIMC Card, Permanent Voter’s Card (PVC), Driver’s License or International Passport) CAC documents (for businesses only)

What are the applicable charges?

Our charges are very competitive and about the lowest in the industry. The details of our charges will be provided by the SLP.

How long do I have to wait to begin transaction?

Once your onboarding is completed, SLP will map a PoS terminal to your profile and you can begin to transact immediately.

As a 9PSB Agent what tools are available to me?

Once you are onboarded as a 9PSB Agent, you will have access to the following tools: 9PSB Agent Mobile App (available on Google Playstore) 9PSB Agent PoS terminal 9PSB Agent portal

How can I fund my Agent wallet?

You can fund your Agent wallet by any of the following means: Direct funds transfer from other banks cashout/withdrawal with any payment card direct funds transfer from any 9PSB account

What are the transactions I can carry out as an Agent of 9PSB?

9PSB Agents can do the following and more: Cash out (cash withdrawal) Cash in/deposit (funds transfers to 9PSB or other banks) Airtime purchase Data purchase Bills payment and lots more

How can I reset my PIN?

Agent can follow the steps below to reset their PIN Visit the URL: https://agentbanking.9psb.com.ng/9psbagentportal/ Select the “Forgot PIN?” option. Input your User ID (please note that your User ID is not the same as your agent ID) An OTP would be sent to the registered phone number. Input the OTP sent. A default PIN will be sent to the registered phone number. (Note: You would be prompted to change your default PIN upon next login)

What are the transaction limits for 9PSB Agents?

The limits are based on Agent category and transaction types. The Table below shows the details:

Who can I contact when I have any issue and require support?

Our trained Service Location Partners (SLPs) are available in all the states across the country and they will attend to your needs or you can contact us directly via partnersupport@9psb,com.ng or call 07002200005

Can I have more than one PoS terminals?

Yes, you can. Some Agents have multiple locations or stores and will like to have more than one PoS terminal to meet their business needs. Discuss with your SLP on the requirements for multiple PoS terminals.

How can I reconcile my daily transactions?

Agents have access to a portal where transactions can be viewed. End of Day (EOD) statement option is also available on the PoS terminal and Agent Mobile App.

How do I resolve dispute on transactions

You can resolve issues by logging complaints on the portal, with our trained support team and on our social media platform.

How do I get branding items from 9PSB for visibility?

Branding and marketing materials would be provided by your SLP immediately your onboarding is completed along with your POS terminal.

How secure are the transactions I perform on 9PSB terminals?

9PSB platforms and transactions are secure end-to-end with the state of art security infrastructure. Nonetheless, Agents should not share or compromise their personal security details like passcode and PIN. 9PSB or its employees or SLP will never request these details from you.

Who can I escalate to if I am not getting the required support from my SLP?

Escalations can be sent directly to Partnersupport@9psb.com.ng for prompt issue resolution.